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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room. And the windows doesn't work properly
Business response:
Dear Guest, We regret that the condition of the room and the issue with the window did not meet expectations. A clean and properly maintained space is essential for a comfortable stay, and your comments will be shared with our team so these concerns can be addressed. We appreciate you bringing this to our attention and hope you will consider staying with us again for a more comfortable experience. Sincerely, Hotel Management
Bad service checking in. Rooms had dirty sheets. Room door lock was broken. Would never stay again.
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in. Please know that this is not the standard of service we strive to provide. Additionally, we are sorry to read that our accommodations did not meet your expectations. We typically receive wonderful feedback about our property and guest rooms; therefore, it is disappointing to learn we did not leave you with a favorable impression. Your feedback is invaluable in helping u... read more
They shouldn’t advertise breakfast since it’s just granola bars and coffee that they don’t even provide coffee cups for. There is also no access to drinking water in the gym or anywhere else in the hotel. There are also no ice machines for guest juice. The bathroom in our room was disgusting moldy dirty shower
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies for falling short of your expectations. We regret that several aspects of the stay did not align with the level of comfort and convenience we aim to offer. Your comments regarding the complimentary grab-and-go breakfast offering are appreciated. While the morning selection is intended to be a light option for guests on the go, we value your insights on how we can enhance the guest experience. Your observations on the availability of drinking water, ice, and o... read more
The floors still had trash under the recliner and the bed, no remote for the second TV in the bedroom, no dishes available upon checking into the room. Had to go down every time to the front desk to get what we needed, also no hair dryer readily available in the restroom had to go down the following morning with wet hair to ask for a hair dryer not even as much as a glass cup or paper towel napkins were available to us in our room everything you had to go and ask for at the front desk I spent most of my time up and down the ... read more
Business response:
Dear Guest, Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret that we did not meet your expectations. We are also sorry your room did not have the amenities you desired or needed. As an extended-stay property focused on guests staying 7 or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to help you f... read more
Dirty
Business response:
Dear Guest, Please accept our sincerest apologies for the issues you experienced during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope to provide you with a far better experience in the future. Sincerely, Hotel Management
Room was not ready by check in and had to wait an hour only to go into a half fast clean room. Lots of kids playing in hallway I assumed because its an extended stay, familys living there.
Business response:
Dear Guest, We appreciate you sharing your feedback and sincerely apologize for the delay you experienced at arrival and for the room not being fully prepared when you entered. We understand how frustrating it can be to wait after check-in time, especially when expecting a clean room. As an extended stay property, we do welcome long-term guests and families, which can occasionally make the hallways more active than expected, but we always aim to maintain a comfortable environment for everyone. Your comments have been shared ... read more
Staff needs to be trained in more hospitality manners.
Business response:
Dear Guest, Thank you for sharing your feedback. Providing courteous and welcoming service is an important part of the experience we aim to offer every guest, and your comments have been noted and will be reviewed with our team as we continue focusing on hospitality and guest care. We hope to have the opportunity to welcome you back for a more positive stay. Sincerely, Hotel Management
Checked into room and there was no shower head so front desk changed our room. The hallway towards our room smelled like sewage and when we opened the door to our room we noticed it was coming from our room. We walked into the room and saw what looked to be a roach. My spouse stepped on it and it was indeed a roach. We had bought room spray for the smell and checked the entire room for any more insects. The smell subsided and no signs of any insects. Also, the people above us kept us up throughout the night with loud stompin... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.