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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at the front desk was great but i could have slept on the floor and had the same sleep as that hard horrible mattress. Also i could not watch tv as there was no remote control to be found.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations, and we appreciate you bringing these matters to our attention. Providing fresh and well-maintained amenities is very important to us. Your comments will be shared with the appropriate team to ensure improvements are made where needed. We are glad our associate was able to assist you quickly, and we appreciate your time in sharing your experience with us. Sincerely, Hotel Management
Big fight on the 2nd floor right below me. 2 hours of sleep all night. Police called. People outside all night yelling and drinking under canopy. Tin roof so sound bounce off. Can hear everything from 3rd floor
Business response:
Dear Michael, We are very sorry to hear about the disturbance you experienced during your visit. The situation you described is not acceptable and certainly not representative of the environment we strive to maintain. Your concerns have been shared with the management team to ensure that appropriate actions are taken to address noise and guest conduct. We truly regret the inconvenience this caused and appreciate your feedback, which helps us improve the overall guest experience. We hope you will give us another chance to pro... read more
Too much noise from the road and hallway, walls were thin. Bed was uncomfortable and squeaked everytime I moved. Worst hotel stay.
Business response:
Dear Aji, We are very sorry to hear about the disruptions you experienced during your stay. Comfort and rest are important, and it is disappointing that the noise and bedding affected your visit. Your feedback regarding the room environment and sleep quality is taken seriously, and we will share it with our team to explore ways to improve. We sincerely regret that your experience did not meet expectations and appreciate you bringing these concerns to our attention. We hope you might consider giving us another opportunity in ... read more
The breakfast options were extremely limited: prepackaged muffins, sugary instant oatmeal or sugary cereal bar. Dogs are allowed in the rooms. The 3 nights we stayed we encountered dogs barking loudly. If you are going to allow dogs, you should have a floor where rooms at one end are dedicated to pets. Considering I paid $698. for 3 nights, I would have expected better. Very disappointed.
Business response:
Dear Dorothy, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment you felt during your stay. Your comments regarding the morning offerings and the disturbance caused by pets have been shared with our management team. We understand how important a peaceful and comfortable environment is to our guests. Your feedback is greatly appreciated and will help us explore ways to enhance the overall quality of future stays. Sincerely, Hotel Management
One of the worst hotels I’ve ever stayed in! The room was visibly dirty, from the floors, the side tables next to the bed, and the bathroom. There was no breakfast available in the morning. You can hear every single car that drove past the hotel through the windows that are right next to the bed, and people standing outside late at night talking. There were no hangers in the “closet” to hang our clothes on. The wire racks in the “closet” were filthy and dusty, causing one of my garments I accidentally placed on it to get ver... read more
Business response:
Dear Lisette, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations, especially regarding cleanliness and room amenities. We understand how important a morning meal is to start the day, and we regret that it did not meet your needs. Your feedback has been shared with our teams to help improve services and create a more comfortable environment. We value your input, as it guides our efforts to enhance the guest experience. We hope to welcome you back in the future for a more ple... read more
Didn’t stay
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay a seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
The breakfast is a joke lol
Business response:
Dear Brian, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, HotelManagement
Noisy. The building was built with the guest rooms on the traffic side.
Breakfast is a joke. Granola bars, blueberry muffins individual wrapped, ,oatmeal packets coffee. Not a real breakfast. Grab and go. Website says coffee and tea all day. Not true. They lock the door at 9:30am at breakfast. The police were at the hotel on two nights of the 4 we were there. .. you have to ask for everything you need. They don’t put dishes, dishcloths ect in kitchen and you don’t know it till you go to use it. Have to go to desk to get everything you need. The telephone in the room doesn’t work. Told them 2 tim... read more
Business response:
Dear Alice, We regret to learn that your recent stay did not meet your expectations, and we truly understand how disappointing this must have been. The light morning offering is designed as a convenient grab-and-go option, but we recognize it may not have suited your preferences. Your feedback about amenities, in-room details, and overall service has been carefully noted, as it is essential in helping us refine the guest experience. We are also concerned to hear about the challenges you faced with communication and comfort d... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.