Extended Stay America - Allentown - Bethlehem

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us, and that you were disappointed with the size of your room. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that you were pleased with the service provided by our wonderful associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

It is a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are grateful for the feedback and thank you for choosing us! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Michele, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest at Extended Stay America. We're delighted to know liked your well-appointed room, but we're sorry for the inconvenience you had due to the HVAC in your room. We have asked our maintenance team to fix the issue immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know you were impressed with our parking facility and that our location was ideal for you. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management