Extended Stay America - Allentown - Bethlehem

Business response:

Allie, thank you for reviewing our hotel. We’re sorry for the inconvenience you had at the time of your arrival. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that you liked our courteous associates. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Daniel, thank you for staying at our hotel. We are sorry you were unhappy with our hotel charges. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. We hope you will choose us again so we can provide you with a satisfactory stay. Sincerely, Hotel Management 

Business response:

Judith, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Andrew, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize that your room fell short of your expectations. Your feedback with regard to the condition of your room will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely hotel Management 

Business response:

Tanicka, thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management