Extended Stay America - Allentown - Bethlehem

Business response:

Thank you for your review. We're glad to know overall you had a pleasant experience while you were. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate bringing this to our attention so we can continue to improve our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are so glad you stayed at our hotel. We apologize for the service issues you encountered. Although this is not a normal occurrence here, we realize that even one misstep in this area is too many. We are working with our front desk staff to ensure we are more careful going forward. We hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management 

Business response:

katie, thank you for choosing Extended Stay America and for the terrific rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your overnight stay at Extended Stay America. We are glad to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Steven, thank you for your feedback about our hotel, and we are sorry you were not happy with our grab-and-go breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are available at the front desk. Hopefully, we will have the opportunity to make it up to you... read more