Extended Stay America - Allentown - Bethlehem

Anonymous 

on Expedia

7 years ago

For a lower cost hotel it was surprisingly modern, clean, comfortable and quiet. Extended stay need to invest more in their front desk staff. They are the face of the entire business. Either spend more money to attract a higher caliber staff or do some serious training. The front desk staff at this location were efficient but not friendly with limited eye contact. Very few customer relation skills. 

carol 

on Expedia

7 years ago

not as advertised There were no utensils, cups plates etc. A single queen instead of the two queen asks for, the microwave was filthy. Breakfast was very limited - inadequate even for a grab and go. 

Anonymous 

on Expedia

7 years ago

Even noisier than most hotels My main issue with my stay was the thin walls/ceiling. I heard men talking in another room into the morning hours (I went to bed near midnight, and they were still talking loudly), heard one of them snoring when they finally got to sleep, and heard traffic into the late hours. And all this was still heard despite me listening to music through headphones from my iPod as well as having white noise on from my phone app on the nightstand next to me! 

Deb 

on Expedia

7 years ago

port in a storm! Welcoming Due to surgery we needed to be close by, and then a 14" snow storm hit and they were able to take us back in for a second night to wait out the storm. Left my phone charger when I departed and they kept it for me until I could return to pick it up. 

Deb 

on Expedia

7 years ago

close to what you need close to varied gas stops , restaurants, shopping center and the airport 

Al 

on Expedia

7 years ago

Average room at average price. Avg. room at avg. price. Room and bedding smelled of cigarettes although supposed ro be smoke free. Had to call a special number to get someone to help me access wifi. All else ok.