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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Extended Stay America Hotel Allentown - Bethlehem is located at 3050 Schoenersville Rd, Bethlehem, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First impression was not great. Took a few minutes to get some help at front desk. Once i did gentleman was scragly looking and dirty shirt. Check in was quick and painless. Get to room is where it starts old and outdated room smelled like rug was wet and not dried correct and of course no other rooms available so i open window and air place out. All in all ok not sure if i would stay again.
Business response:
Alexander, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Staff are nice enough (some much more pleasent/engaged than others), but the bathroom was not clean! And the room had an unpleasant smell: I had to keep the window open all night to freshen it.
Business response:
Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our service. However, we apologize for the cleanliness issue you experienced at your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
For a lower cost hotel it was surprisingly modern, clean, comfortable and quiet. Extended stay need to invest more in their front desk staff. They are the face of the entire business. Either spend more money to attract a higher caliber staff or do some serious training. The front desk staff at this location were efficient but not friendly with limited eye contact. Very few customer relation skills.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your overall satisfied with us was comfortable. That being said, we are sorry for not meeting all of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Katrina, thank you for choosing our hotel and for your rating. We want all our guests to enjoy their stay, so we apologize for any inconveniences you experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management
not as advertised There were no utensils, cups plates etc. A single queen instead of the two queen asks for, the microwave was filthy. Breakfast was very limited - inadequate even for a grab and go.
Business response:
Carol, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Even noisier than most hotels My main issue with my stay was the thin walls/ceiling. I heard men talking in another room into the morning hours (I went to bed near midnight, and they were still talking loudly), heard one of them snoring when they finally got to sleep, and heard traffic into the late hours. And all this was still heard despite me listening to music through headphones from my iPod as well as having white noise on from my phone app on the nightstand next to me!
Business response:
Thank you for sharing your experience. The incident you highlighted in your review is very concerning and we apologize for the inconvenience you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
port in a storm! Welcoming Due to surgery we needed to be close by, and then a 14" snow storm hit and they were able to take us back in for a second night to wait out the storm. Left my phone charger when I departed and they kept it for me until I could return to pick it up.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased our location was convenient for your needs and that your stay with us was comfortable. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Ferenc, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
close to what you need close to varied gas stops , restaurants, shopping center and the airport
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 4.3 star rating with 1,380 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.