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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in at 2am weary - computer problems - waited 20 minutes to check in - finally got to the room - no ice in freezer - TV Remote needed batteries. I had to go to desk to get batteries. Room had slight odor - not terrible... For the price it was not horrible.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room had a bad smell when I walked in. There was no phone in the room to call for any type of room service. The bed was super uncomfortable. It felt like the pillows were just bundled up sheets that were put into a pillow case. When I checked the bed pad, there were plenty of stains on it. And finally, the freezer had mold in it. I really couldn’t wait until my stay was over.
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a sec... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My parents and my son stayed here one night. They informed me the accommodations were absolutely unacceptable. The room had stains in the floor and had an overall unclean appearance. The HVAC system was loud and made noises all night waking my son up ( who was there to participate in an athletic competition so would’ve been nice for him to get a good night sleep). They did say the staff was nice and friendly but if their stay was any longer they would’ve changed hotels. I would NOT recommend this hotel.
Business response:
Thank you for being our guest. Although we're glad to know your family was pleased with the service provided by our staff, we apologize for the difficulties they experienced the room. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols in order to prevent these problems from happening again. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nicer than a motel, NOT WORTH $100+ There were 4 of us staying. Only had 4 towels total, if we wanted more, they told us we had to take them to the front desk to replenish them. Breakfast, is coffee/cocoa, and package small muffins/grain bar "to go breakfast" they call it. Sink was clogged, water pressure low, beds we're SMALL AND HARD. I can say the place was clean and rooms recently painted, and a quaint kitchen (if it was stocked)
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and breakfast offerings. Also, we apologize for the inconvenience you had in your room. Your feedback for the maintenance issue and our breakfast offerings is shared with appropriate individuals in an effort to improve our facilities and service moving forward. We hope you will give us an opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Joseph, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
As a person who has spent many nights in various hotels, I have to say I had an experience here this morning that has left me feeling extremely violated. I had called the front desk called last night and this morning to request a late check-out. I was told last night I need to call back this morning but they could have extended to 11:30. I called this morning and they said it could be extended until noon. I had been up all night and had not slept well due to a lot of noise in the hotel. At 11:30 I thought I was dreaming. I h... read more
Business response:
Jess, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.