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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buggy A couple hours after checking in I see something crawl across the tv. I look and it's a cockroach! I asked if there was another room available. There was not so I checked out. I'm not difficult to please, but roaches? No thank You
Business response:
Robert, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Booked through Expedia online and upon checking out, the system automatically changed dates to a whole different month. Expedia was able to change the reservation after 2 hours on the phone trying to sort it out and saying they were going to charge us for both bookings due to no mistake of our own. After hours, the entire booking was canceled, my husband ended up sleeping in his car, and we were still charged without refund as of yet. Beyond infuriated and disgusted At the fraudulent games Expedia is playing. I’ve spent hour... read more
Business response:
It was disheartening to read your comments. We are sorry to know about the inconvenience you are having due to the third-party website. We hope you will select us and allow us to host you in the near future. Sincerely, Hotel Management
Hotel smells awful, Everything seems dirty This entire hotel reeks of old cigarettes. Like stepping into an old grimy bar. The entire place made me want to take a shower but then my shower didn't seem very clean. The toilet barely flushed. The chairs in my room were gross and dirty. The beds were definitely NOT queen sized as advertised. This place needs some help. Definitely should have a lower rating.
Business response:
Jonathan, thank you for taking the time to review your stay with us. We regret your disappointment with our beds and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I felt like it was a top hotel, but the impression on the stay at the hotel was in bad taste, because it would look like a public place, waste in bags for more than two days in the hallway and a strong smell of marijuana consumption from the entrance of the hotel to the hallway of my room.
Business response:
Thank you for being a guest at our hotel. We apologize for the inconvenience you had due to the housekeeping issue. We will discuss this with our housekeeping associates to be more diligent. We will also utilize your comments to enforce our no-smoking policy effectively. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nada,mal servicio pague nunca pude disfrutar ya que la habitacion estaba sucia y nunca buscaron otra opcion luego de a ver guiado tantas horas al llegar me tuvieron esperando 3 horas para decirme que no podian hacer nada
Business response:
It was disheartening to read about your experience. We sincerely apologize for the cleanliness issue in your suite not being resolved after your complaint. We are very sorry for what transpired, and we assure you to discuss your comments with our housekeeping and front office team to be diligent. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again WiFi service didn’t work. I was on the phone with tech support for 45 mins. Desk lamps didn’t work. Key card didn’t work on the 2nd day. Got locked out 3 times. Shower head does what it wants. Water pressure sucked. Tub filled up completely during a shower. Took about 25-30 mins to drain. What was supposed to be a stress free weekend was total opposite.
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulty you had connecting to the internet. We will review your comments with our internet service provider and make sure the problem is fixed. We will also share your comments regarding the maintenance issues you outlined with our engineering team and make sure concerns are resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.