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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Glad only one night Room was not clean, staff not friendly or helpful..
Business response:
Michelle, thank you for being our guest. We apologize for the cleanliness issues you encountered and that you did not experience the best from some of our associates. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Kenneth, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Luis, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Got bit all over my back and arm from bed bugs!!! Room was not clean!!!! And of course they do nothing about it.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will certainly have the room thoroughly inspected and treated as a precaution. Sincerely, Hotel Management
Not Clean Upon arriving at the hotel my wife and I were greeted with the pungent aroma of marijuana. The odor filled the lobby, elevator, and 3rd floor hall where our room was located. Once we entered the room we noticed rust on the refrigerator door, dried food in the sink, fecal matter in the toilet, and a partially used roll of toilet paper which wasn’t replaced. The overall housekeeping was sub par and we will most definitely not be staying with this chain again.
Business response:
Nathaniel, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Vincent, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Carrie, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.