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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Sommer Not good. Not very clean. Beds small. Continental breakfast does not exist - its granola bars and coffee. Heater made noises every 20 minutes. Cops on premises upon arrival. Wont stay here again.
Business response:
Sommer, thank you for your review. We apologize for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Location near airport good. Did not feel safe, first night non smoking rm, very smoky, frt desk checked and said it was usually marijuana. Wanted to switch hotels, but no availability, one scary looking guy hanging out in lobby tried to reach out and get my arm but was stopped by another just using the laundry , not staying there. Awful experience, but had no choice was there for emergency family death.
Business response:
Cynthia, thank you for being our guest. We sincerely apologize for the problems you encountered during your stay. Please know our top priority is the safety and security of our guests, and we assure you we are taking the necessary steps to ensure this is not repeated. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We are very sorry this occurred while you were here, and we hope to have another opportunity to welcome you a... read more
The property is poorly maintained and was uncleanly. First, the elevator had grease streaks through my stay. The room was the worst. There was dirty toilet paper in the toilet, public hair all over the bathroom and clip-on nails spread through the room floor. The cleanliness was so bad that I had to go to the local store and purchase cleaning supplies and disinfected the room. I am not a germaphobe nor obsessive compulsive; however, I expect a certain level of cleanliness when staying at a hotel.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
We stayed here two different nights on either side of a few days with family. The first room we were in had a very loud fridge. The second room had a very uncomfortable bed. Neither my partner or I slept well either nights. The property needed some maintenance. And the staff were mediocre. The guy who checked us in the first night was slow and bumbling and answered the phone, holding a long conversation, delaying our check in.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in the rooms we allocated to you. We will share your concerns with the appropriate team to ensure abetter experience going forward. We also apologize you did not experience one of our associates at his best. We will share your feedback with the appropriate individual so he can be more diligent going forward. We hope you and your family will reconsider and choose to stay with us again. Sincerely, Hotel Management
Without a doubt, the dirtiest place I have ever stayed. When I took off my shoes, bits of crud from the rug stuck to my socks. There was no blanket on the bed. The towels were stained, and one of them had a curly black hair on it. I tried to complain at the desk, and they told me to take it to Expedia. Then Expedia tried to get my money refunded, and the hotel refused. Stay far, far away!
Business response:
Thank you for taking the time to share your feedback. It was disappointing to read your comments about the poor experience you had at our property. We sincerely apologize for the housekeeping issues you had experienced and are very sorry for how uncomfortable this made your stay. Your feedback is discussed with the team and plans for the remedial action are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel... read more
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.