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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean had to disinfect whole room myself
Business response:
Thank you for evaluating our hotel. We failed you in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our rooms seriously, and we have shared your comments with the housekeeping team to make sure it is not repeated again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Awful. When we arrived the doors were locked so we had to call a service to have someone open the doors. When we finally were able to get in, we didn’t get the room we booked, we got a double room instead. The room was dirty, someone’s dirty socks were left in the room. The checkout was scheduled for 11am but we had someone knocking on our door every 30mins since 8:00am. Don’t reccommend.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice and are sorry for the poor service you faced. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We also apologize for the cleanliness issues you encountered in your suite. Your concerns will be shared with our housekeeping team for review and action. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerel... read more
Room smelled like smoke so bad my wife had an allergy attack. Walls are so thin I could hear the guy in the next room snoring over the tv. we left within 3 hours of checking in. Clear that we would not be able to sleep we decided to drive the 2 hours back home.
Business response:
Thank you for your valuable feedback about your visit. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves ... read more
I got here at 1am after 30 hours of international travel and they said I would have to wait to wait until after their audit was completed. 15 min or more !
Business response:
Please accept our sincere apologies for the isolated incident you experienced and regret the inconvenience it caused to you. Your feedback is noted and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No cups in room, no washcloths in room, room dirty, uncomfortable beds, worst stay ever, never again
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know the kitchenware is available at the front desk as per the brand standard and are always complimentary. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
DISGUSTING The hotel was disgusting. Smoke free room smelled of smoke. Cigarette butt found in chair cushion. After a room change the second room smelled better but the bed pads were stained with every color imaginable and small black flecks lay in between the sheets and pad. Mold in the shower stall. But the best was the avocado my granddaughter pulled out of the draw. It was the worlds shorts hotel stay for us... lasting about an hour. Went right to a Hyatt!
Business response:
Karen, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. Also, your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. We hope you will give us a second chance to deliver the type of experience... read more
Terrible customer service This place was nasty, along with finding gross crusty half eaten string cheese they never replaced any towels or soaps. Their excuse was that the towels were being washed. After I paid to stay until Wednesday at 11 they harassed me to vacate the room then charged me for the same date again and the customer service was so poor the woman was beyond rude to me then threatened to contact the police.
Business response:
Dear Ashley, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.