Extended Stay America - Amarillo - West

Business response:

Sara, we are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Sara, thank you for your feedback and for being our guest at Extended Stay America. From your ratings, it seems you had an overall pleasant stay. However, we are sorry you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Adrian, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area. Sincerely, Hotel Management 

Business response:

Jay, thank you for being our guest at Extended Stay America. We are pleased you enjoyed your stay overall, including our convenient location and attentive service. Moreover, we have elevated our guidelines regarding COVID-19, keeping the safety of our guests and associates in mind. We appreciate you recognizing our team’s efforts and also for letting other travelers know. However, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on our hotel w... read more

Business response:

David, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for sparing some time out of your busy schedule to share your review of Extended Stay America. We always aim to deliver excellent experiences, and we are thrilled to know the comfort of your refreshing suite made your stay a relaxing one. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Eric, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff. Thank you again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management 

Business response:

Thank you for your candid feedback and for letting us know you had an overall pleasant time with us. However, our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. We will address this and hope you will come and stay with us again. Sincerely, Hotel Management