Extended Stay America - Arlington

Business response:

Dear Danielle,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, particularly with housekeeping and the cleanliness of the room. This is certainly not the standard we aim to uphold, and your feedback will be addressed with our housekeeping team to ensure immediate improvements. We regret any discomfort this caused and appreciate you bringing it to our attention. We hope you will allow us to provide a much better experience in the future.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is precious to us. We use feedback like yours to continuously change our brand to improve our guest’s experience. We hope that you will allow us to serve to you in the future. Thank you General Manager Extended stay America-Arlington 

Business response:

Thank you, David, for your kind review! We are thrilled that our staff made your stay memorable, especially the team member who assisted you. We are glad you enjoyed your time with us at Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Mabel, Thank you for sharing your experience. It’s great to hear the weekday team made a positive impression. Regarding the weekend interaction, it’s important to note that training and expectations are consistent across all days. As for housekeeping, our service is provided weekly to accommodate extended stays. We appreciate your input and will continue focusing on offering a warm and professional environment for all guests.Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations. Your concerns regarding the room conditions and air conditioning have been noted and will be addressed. We appreciate your feedback, as it helps us improve our services for future guests. We hope to have the chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management