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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Thank you General manager Extended stay america-Arlington
I booked this room for my adult children to attend a conference. Upon check in they had to wait 30 minutes then were told the room that I booked over a month in advance was not available. I booked two double beds and they were put in a TINY room with one double bed. Once in the room, they discovered the sheets had not been washed. The manager was not accommodating and took advantage of their young age.
Business response:
Dear Guest, Thank you for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.
The place was a little run down. The floor was dirty when we arrived: leaf particles under the night stand and a mini marshmallow under the table. It had obviously not been swept very well. Another frustrating part was the slightly misleading amenities listed. There was technically "included breakfast", but it was only prepackaged oatmeal, granola bars, and muffins. Nothing else. Not even fresh fruit. It also said there would be shampoo and conditioner. There was only shampoo. The only positive was one of the staff members w... read more
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced upon arrival and for the confusion regarding our listed amenities. This is not the standard we strive for, and we are addressing these concerns with our team to ensure improvement. We do appreciate you mentioning our staff member who assisted you, and we’re glad they made a positive impression. Thank you again for bringing these matters to our attention.
Room we booked wasn’t available. Had to find a new hotel at 11pm with two kids.
Business response:
Dear Stephanie , Thank you for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.
Floors sticky, horrible sewage smell whenever toilet was flushed, stayed for 4 days and never once got house keeping to come by and restock towels or toilet paper, had to go to lobby and grab ourselves everytime. Mold on ceiling of bathroom, would like a full refund really unbearable.
Business response:
Dear Guest, Thank you for sharing your experience and bringing these concerns to our attention. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the fr... read more
Heater didn’t work place didn’t look like the photo advertised
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your input is valuable, and we will share your feedback with our team to provide a better experience for future guests. We appreciate you sharing your thoughts and hope for a much-improved stay next time. Sincerely, Hotel Management
Room was dirty to include the bed coverings/blanket. Stayed two nights, they did not service the room. Had to go to office to request towels and toiletries. Bathroom mirror frame was falling apart. Will not be recommending this place to anyone asking.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are sorry your experience was not as enjoyable as expected. We always strive to provide a pleasant and comfortable stay, and your feedback will be shared with our team for improvement. We appreciate your input and invite you to visit again so we can offer a better experience next time. Sincerely, Hotel Management
Not great.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are sorry your experience was not as enjoyable as expected. We always strive to provide a pleasant and comfortable stay, and your feedback will be shared with our team for improvement. We appreciate your input and invite you to visit again so we can offer a better experience next time. Sincerely, Hotel Management
The room smelled horrible. The refrigerator was nasty and hadn’t been cleaned in awhile
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry your room was not as fresh and clean as expected. We always strive to maintain a comfortable and well-kept environment for all guests, and your comments will be shared with our housekeeping team to ensure better attention to detail moving forward. We appreciate you bringing this to our attention and invite you to stay with us again so we can provide a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,474 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.