Extended Stay America - Arlington

Business response:

Dear Shania, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sinc... read more

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Felicia, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sin... read more

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Nydra, Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear, Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Marta, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Since... read more

Business response:

Dear Erik, Thank you for staying with us and sharing your experience. We are glad that, overall, you were pleased with your stay. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We also regret you were faced with the low water pressure during your stay. We value your feedback as we are always striving to improve our guest exp... read more