Extended Stay America - Arlington

Business response:

Dear Abraham, Thank you for your feedback. We appreciate you taking the time to share your thoughts and will use your input to continue improving the guest experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts. We truly value your feedback and regret that your visit did not reflect the standards we strive to maintain. Cleanliness and upkeep are ongoing priorities, and your comments will be shared with our team to ensure improvements where needed. While our hotel is designated as non-smoking, we understand how frustrating it can be when this policy is not followed. We appreciate you bringing this to our attention and will continue working to provide a fresher and more comfortable envi... read more

Business response:

Dear Guest, Thank you for your feedback. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more... read more

Business response:

Dear James, Thank you for sharing your thoughts. We regret that your experience did not meet expectations and appreciate your feedback, as it helps us improve. We hope you might consider giving us another opportunity to provide a more positive and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Ozzie, Thank you for your feedback. We appreciate you taking the time to share your thoughts and will use your input to continue improving the guest experience. Sincerely, Hotel Management 

Business response:

Dear Dana, Thank you for sharing your thoughts. We regret that your experience did not meet expectations and appreciate your feedback, as it helps us improve. We hope you might consider giving us another opportunity to provide a more positive and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Jesus, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your suggestion to improve our breakfast offerings and understand the importance of starting the day with a satisfying meal. While our current breakfast options are limited, we are continuously reviewing ways to enhance variety and quality to better meet our guests’ expectations. Your comments will be shared with our team to explore improvements and ensure a more enjoyable experience for future visits. We value ... read more

Business response:

Dear Juan, Thank you for taking the time to share your experience. We’re glad that our team was able to respond quickly and help you with some problems. At the same time, we regret that one of your rooms did not meet your expectations and that certain conditions caused discomfort. Your feedback is important, as it helps us identify areas for improvement and maintain a clean and welcoming environment for all guests. We hope to have the opportunity to provide a more consistently comfortable and enjoyable stay in the future. Si... read more

Business response:

Dear Kathy, Thank you for sharing your experience with us. We’re genuinely sorry that you felt uncomfortable during your stay. Our staff is usually praised for their professionalism and friendliness, and situations like this are extremely rare. That said, we take your concern seriously and will review it carefully to ensure every guest feels safe and well cared for. We really value your feedback and hope you’ll give us another chance to provide a stay that feels welcoming, comfortable, and worry-free. Sincerely, Hotel Manage... read more