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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s was not clean a much of trash
Business response:
Dear Fabiola, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in t... read more
Place was not livable , rooms are in terrible conditions, no window curtains, stained sheets no blankets , broken restrooms sink plus a horrible stench and peeling paint on the walls , room looked like an abandoned apartment I could not believe anyone would be allowed to rent out this hotel
Business response:
Dear Richard E, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in... read more
Business response:
Dear Maxine, We sincerely apologize for the disappointing stay you had with us. It's disheartening to learn about the condition of your room and the challenges you encountered with the staff. Please be assured that your concerns are taken seriously, and we will address them promptly to ensure they don't recur. We apologize for any inconvenience caused and appreciate your understanding. We are committed to providing a clean and comfortable environment for our guests, and we hope to welcome you back in the future so we can sho... read more
The room was extremely dirty. I had black feet, just from going from shower to the bed. "Kitchen" appeared to never have been cleaned. Furniture partially broken. Bathroom door did not close. No safety lock on room door. Enough ?? Could Tell more If there was more time !!
Business response:
Dear Werner Peter, We sincerely apologize for the disappointing stay you had with us. It's disheartening to learn about the condition of your room and the challenges you encountered with the staff. Please be assured that your concerns are taken seriously, and we will address them promptly to ensure they don't recur. We apologize for any inconvenience caused and appreciate your understanding. We are committed to providing a clean and comfortable environment for our guests, and we hope to welcome you back in the future so we c... read more
Property has many cleanliness and maintenance / upkeep issues.
Business response:
Dear Clotillia, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Wore down property, roaches, dirty sheets and towels, no hot water, quality and condition was very poor. Do not stay here. Unsafe conditions on property with with people roaming around all hours of the night screaming and fighting.
Business response:
Dear Lawrence, We sincerely apologize for the disappointing stay you had with us. It's disheartening to learn about the condition of your room and the challenges you encountered with the staff. Please be assured that your concerns are taken seriously, and we will address them promptly to ensure they don't recur. We apologize for any inconvenience caused and appreciate your understanding. We are committed to providing a clean and comfortable environment for our guests, and we hope to welcome you back in the future so we can s... read more
Front receptionist was so nice & respectful. I am glad I was able to see the room before paying for it. When we walked in the room it smelled so bad & it looked so dirty. There’s seemed to be a lot of homeless around. I was glad I was able to walk back to the office & cancel my reservation.
Business response:
Dear Cynthia, We sincerely apologize for the disappointing stay you had with us. It's disheartening to learn about the condition of your room and the challenges you encountered with the staff. Please be assured that your concerns are taken seriously, and we will address them promptly to ensure they don't recur. We apologize for any inconvenience caused and appreciate your understanding. We are committed to providing a clean and comfortable environment for our guests, and we hope to welcome you back in the future so we can sh... read more
Business response:
Dear Juan, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the ... read more
Business response:
Dear Denise, We sincerely apologize for the disappointing stay you had with us. It's disheartening to learn about the condition of your room and the challenges you encountered with the staff. Please be assured that your concerns are taken seriously, and we will address them promptly to ensure they don't recur. We apologize for any inconvenience caused and appreciate your understanding. We are committed to providing a clean and comfortable environment for our guests, and we hope to welcome you back in the future so we can sho... read more
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,444 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.