Extended Stay America - Arlington

Business response:

Dear Roshekia,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, particularly with housekeeping and the cleanliness of the room. This is certainly not the standard we aim to uphold, and your feedback will be addressed with our housekeeping team to ensure immediate improvements. We regret any discomfort this caused and appreciate you bringing it to our attention. We hope you will allow us to provide a much better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Makabi, We're sorry to hear about your experience, and we take your feedback seriously. Please accept our apologies for the inconvenience you encountered. Rest assured, we're addressing the issue and cleanliness concerns promptly. Your comfort is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Timothy, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and housekeeping issues you had. We're very happy to provide our guests a clean, fresh environment and outstanding hospitality; so, we apologize for missing anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management 

Business response:

Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Natalie, We apologize for the inconvenience you experienced with your booking date change and the issues with the air conditioning during your stay. Providing flexible and accommodating service is vital to us, and we regret if we did not meet your expectations in this instance. Your feedback about the AC and the remodeling process is valuable and will be shared with our team to ensure better communication and service moving forward. Please accept our apologies for any disruption caused. We appreciate your understanding.... read more

Business response:

Dear Maribel, We sincerely apologize for your disappointing experience during your brief stay. Cleanliness and guest comfort are paramount, and we regret falling short of your expectations. Your feedback is concerning, and we will address these issues promptly with our housekeeping and maintenance teams to ensure such incidents do not recur. We understand your decision to check out early and apologize for any inconvenience caused. Thank you for bringing these matters to our attention, and we hope to have the opportunity to r... read more

Business response:

Dear Vanessa, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the water, stove, and fridge during your stay. This is not reflective of our usual standards. Our maintenance team has been notified to address these issues promptly. Please accept our sincere apologies for any disruption to your stay. We value your feedback and hope to have the opportunity to make it right. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Shania, Thank you for choosing us and taking the time to share your feedback. We're sincerely sorry for the issues you faced due to the unavailability of hot water and any cleanliness issues. Maintaining high cleanliness and guest satisfaction standards is our priority, and we're committed to promptly addressing any concerns. Rest assured, we immediately address the reported issues and prevent recurrence. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back and provide a... read more