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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mis sabanas estabas sucias, toallas con manchas amarillas y para acabar ruido horrible a la habitación del lado, no pude dormir😐, jamas volveria a hospedarme ahi
Business response:
Dear Nancy, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the... read more
Business response:
Dear Misael, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,... read more
Business response:
Dear Tony, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Ho... read more
Horrible staff, my door would not lock anyone could walk in my room. Unless i was there and locked through the inside. I went to front desk and he said he couldn’t do nothing about it. So basically was forced to stay in my room. Who goes on vacation to be forced to stay in? Horrible horrible hospitality
Business response:
Dear Vicki, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,H... read more
Don't go here The place looked terrible. There were roaches and the room looked like it was falling apart. I couldn't stay the night.
Business response:
Dear Jose, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Ho... read more
Dirty inside and out. Literally slept in my jeans and didn’t shower it was abhorrent.
Business response:
Dear Dakeshia, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in ... read more
Business response:
Dear Mena, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the ... read more
The staff is sooooooooooooooo rude 0 starz on customer service
Business response:
Dear Mercedes, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in ... read more
First room hadn’t been cleaned and smelled strong of weed. When we asked for another room the girl at the counter said we would be better off getting a refund and going somewhere else. Second room after maintenance man was kind enough to check which rooms were cleaned said the second room had been cleaned. There were clean sheets and towels but the room was filthy. Urine stained on bathroom door, dead bugs in bathtub. Liquid sticky on floor. Spit cup in cabinet. Lock on door was loose but did work. Overall, staff was friendl... read more
Business response:
Dear Jason, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we deeply regret that the cleanliness of your rooms did not meet our usual standards. This is certainly not the impression we wish to leave our guests with. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate your understanding and patience. We would be grateful for the opportunity to make it right in the future... read more
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,444 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.