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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Stay!!!!!! Roaches for days and I had no hot water the office worker didn’t care very inconsiderate of guest
Business response:
Dear DeAnna, Thank you for choosing us and taking the time to share your feedback. We're sincerely sorry for the issues you faced due to the unavailability of hot water and any cleanliness issues. Maintaining high cleanliness and guest satisfaction standards is our priority, and we're committed to promptly addressing any concerns. Rest assured, we immediately address the reported issues and prevent recurrence. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back and provide a... read more
Business response:
Dear Horace, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sinc... read more
Worse place ever The first thing when we got to the Hotel we were told they didn’t have any rooms available. We had reservations. The Desk Clerk did not try to help situation. He was useless. Called the number on itinerary to get help. The Lady offered to find another room at a different Hotel. Ok. Now we have to drive to another place. It was already after eight pm. The outside didn’t look bad but the inside was a different story. It was dirty, smelled marijuana, hall and room carpet was filthy. carpets look like they haven... read more
Business response:
Dear Adam, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincer... read more
I reserved a room, when I got there it has been given to someone else.
Business response:
Dear Job, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and housekeeping issues you had. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
The room is dirty and the staff is inconsiderate. Never staying here again!
Business response:
Dear Brandy, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and housekeeping issues you had. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Business response:
Dear Sadie, We're sorry to hear about your experience, and we take your feedback seriously. Please accept our apologies for the inconvenience you encountered. Rest assured, we're addressing the lighting issue and cleanliness concerns promptly. Your comfort is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Wasn’t able to get pictures but the room was nasty white bed sheets had blood stains , the refrigerator was nasty over 0/10 room request my money back and didn’t stay
Business response:
Dear Deangelo, We sincerely apologize for the unpleasant odor and cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations. Additionally, we understand the inconvenience of having your clothes affected by the smell, and we apologize for any inconvenience this may have caused. We are committed to improving our services to provide you with a more enjoyable stay in the future. Sincerely,Hotel Manageme... read more
mi habitación ni siquiera tenia luz, y el lugar es asqueroso
Business response:
Dear Nicole, We're sorry to hear about your experience, and we take your feedback seriously. Please accept our apologies for the inconvenience you encountered. Rest assured, we're addressing the lighting issue and cleanliness concerns promptly. Your comfort is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Room was very smelly and not clean. All my clothes stink from the smell of the room.
Business response:
Dear Mark, We sincerely apologize for the unpleasant odor and cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations. Additionally, we understand the inconvenience of having your clothes affected by the smell, and we apologize for any inconvenience this may have caused. We are committed to improving our services to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,444 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.