This profile has been claimed by the business owner or representative.
Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management
Location and staff. Cleaniness and a quiet peaceful location.
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know our location was convenient for you and that you were impressed with the service provided by our wonderful associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
As far as the cleanliness, it was good. The shower could have been better. The room smelled like someone had smoked in it. My husband has asthma so it flared up. Also, I thought I was getting a king size bed but it was a double bed. For 249.00 I expected it to be perfect. I will not be staying there again.
Business response:
Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Rhonda, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I stay in ESA all over the US and always very pleased with everything everytime. Being a drummer i like to stay in the room closest to the side door on the 1st floor because its much more convient to carry my gear inside for the night. I made reservations 2-3 weeks ago and as usual requested the same room. Was told it was documented for when i arrived. I called 2 more times to make sure of no changes and called the night before. Every time was told it would be no priblem. I arrived about 2 hrs before checkin and had to wait ... read more
Business response:
Thank you for being loyal to Extended Stay America. Although you had an overall pleasant time, we are sorry for the service issue you encountered. We have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. Thank you again for staying with us - we appreciate your business! Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
They say they have breakfast but all they have is a stand with coffee, muffins and granola bars to eat in your room. Mattress was not the most comfortable one. AC/heat unit and the fridge was very noisy, and you could also hear the person in the next room.
Business response:
Ana, thank you for reviewing your stay with us. We're sorry for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Lino, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,449 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.