Extended Stay America - Asheville - Tunnel Rd.

Business response:

Ana, thank you for reviewing your stay with us. We're sorry for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management 

Business response:

Lino, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Eduard, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're so sorry you didn't have a restful night sleep, and our beds were to blame. Please know our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope that you will visit us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your positive feedback! We love hearing that our guests were happy with their stay! Hope to see you again soon! 

Business response:

Thanks for the review. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Michelle, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Your recommendation is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management