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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very courteous and accommodating. However, they do not offer daily housekeeping, the kitchen appliances must be picked up my request from the front desk, our stove didn’t work so we were moved to another room and the toilet stopped up.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we are sorry to know you didn’t like our hotel policies. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Great Great locación conveniente to everyting room nice and clean. Not Cable TV in Their room. No Breakfast at all they promised only coffe,muffins and granolas(is Continental Breakfast).
Business response:
Alexandra, thank you for reviewing the Extended Stay America. We are glad you liked our location and that you were impressed with our clean and comfortable accommodations. However, we are sorry we missed meeting your expectations with our grab-and-go breakfast. We hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Business response:
Bryan, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Not suggested The hotel is more geared to workers or long term guests. Dogs are allowed and barking could be heard throughout the night. Although the price was lower than other hotels in the area you get what you pay for
Business response:
Thanks for choosing us. We are sorry for the disturbance caused by the barking dogs in the night. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
LOCATION YES, CONDITION QUESTIONABLE Amazing Location, once was a GREAT, CLEAN, NEWER stay. Has become a little run down, used feeling and the hallways and carpets in-room smell bad. It appears the fire extinguish system has been activated on this hotel recently. Our room showed cut outs in ceiling, previous water damage appearance and light musty mold smell. The counter top was warped as indicative of water damage, and the spaces need uplifting and renewal. Location, parking, service and help were all A+, the space itself n... read more
Business response:
James, although you liked our ideal location, we are sorry for the issues you had and that our hotel was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Positives-Front desk woman extremely nice. Hotel was a great location. Negatives-Room and linen smelled of stale smoke. I had to sign a no smoking contract, but as soon as we got in our room you could smell smoke and it was a “non-smoking” room. Bed was very uncomfortable.
Business response:
Lisa, thank yours for choosing our hotel. We are pleased to know you were impressed with our front desk associate and that you enjoyed our ideal location. However, we are sorry for the discomfort you has with the mattress and for the smoke odor you encountered. We wish we would have known about these issues as we would have resolved the problem by changing your room. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Excellent front desk staff. Incredibly friendly and helpful.
Business response:
Thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.