Extended Stay America - Asheville - Tunnel Rd.

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thanks for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for making Extended Stay America a part of your plans. It is a delight to know you liked having a fully equipped kitchen in your well-maintained room and liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you had an outstanding stay with us and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

We are sorry you did not experience the best from one of our associates and that our room was not to your expectations. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry you found our bed uncomfortable. We wish we had the opportunity to resolve this issue while you were here, as we would have done our best to make your visit a comfortable one. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management