Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Dear Guest, We’re thrilled to hear you enjoyed your time at Extended Stay America! It’s wonderful that our team left a positive impression and that your room met your expectations for comfort and cleanliness. Your kind words mean a lot to us, and we’re glad you felt well cared for during your stay. We look forward to welcoming you back for another enjoyable and relaxing visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad to know you found the room well-maintained and enjoyed the location. That said, we’re sorry for the discomfort caused by nearby rooms and for the lack of sound insulation. Your feedback has been shared with our team so we can be more attentive to these concerns, and we genuinely appreciate you taking the time to let us know. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Dear Charles, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely, Hotel Management