Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad to know you found the room well-maintained and enjoyed the location. That said, we’re sorry for the discomfort caused by nearby rooms and for the lack of sound insulation. Your feedback has been shared with our team so we can be more attentive to these concerns, and we genuinely appreciate you taking the time to let us know. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Dear Charles, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely, Hotel Management 

Business response:

Dear Carmen, Thank you for taking the time to share your review with us. We are delighted to know that your stay went well and that everything met your expectations. Our team works hard to provide a clean, comfortable, and welcoming environment for every guest, and it is always rewarding to hear when we succeed. Your positive feedback encourages us to continue maintaining our high standards of hospitality. We truly value your support and look forward to welcoming you again on your future visits. Sincerely, Hotel Management