Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Michael, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at our hotel. We apologize that you were overcharged for your stay. We assure you that this was not deliberate, and we apologize for the inconvenience this caused you. If you are in doubt and would like to review your charges further, please reach out to us at our front desk as they will be happy to assist you. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Tracy, thank you for being a guest at Extended Stay America and sharing your review. We are delighted to know our associates went above and beyond your expectations, and they succeeded in making your stay a great one. Your compliments will be shared with Dominique, Muhammad, and all of the other associates. However, we regret the inconvenience you had with ice not being available. Your feedback is appreciated as it helps us improve our guest service. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hote... read more

Business response:

Thank you for the excellent review of Extended Stay America. We are delighted to know you loved your well-appointed room and that the service you received from Mohammad went a long way in making your stay a memorable one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Sonya, our gratitude for taking the time to review your stay with us. Nothing is more important than your satisfaction, so we are delighted you appreciated our courteous staff and refreshing accommodations. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Sonya, thank you for choosing Extended Stay America and sharing your experience. We are pleased you enjoyed our well-kept property as well as the excellent service provided by our staff. Thank you once more for being our guest. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Yolanda. She is a true asset to our team, and we will be sure to share your compliments. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It is nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location near restaurants and shopping, so we are happy it worked out well for you, too. However, we regret that some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. We look forward to having you as our guest again soon. Sincerely, Hotel Management