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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had issue with the a/c in my assigned room. The room was changed immediately. Smoking area too close to the main entrance. Please be more specific about your "Courtesy breakfast" is just coffee and granular bars.
Business response:
Dear Osahon, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management
Walked in the lobby & you can smell the water damage. The front desk clerk was very nice. The room also smelled of water damage. A dog down the hall barked for a couple hours & a man had a drunken tirade for a bit. The hot/cold water was reversed in the shower & water pressure was awful.
Business response:
Dear SAMANTHA, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management
The people at the front desk were super helpful and informative!
Business response:
Dear Federico, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management
Location and cleanliness
Business response:
Dear Mohammed, We want to thank you for choosing to stay with us. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Monique was excellent. She provided exceptional customer service. I would stay at the property again.
Quite and ezy to access
Business response:
Dear Mohammed, thank you for choosing Extended Stay America and posting your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Great location!
Nice room
Business response:
Dear Jody, thank you for sharing your kind review regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another visit! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 4.2 star rating with 877 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.