Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Chanel, thank you for choosing Extended Stay America. We are delighted to know you had a stress-free stay and that you loved our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Tracy, thank you for being a guest at Extended Stay America and sharing your review. We are delighted to know our associates went above and beyond your expectations, and they succeeded in making your stay a great one. Your compliments will be shared with Dominique, Muhammad, and all of the other associates. However, we regret the inconvenience you had with ice not being available. Your feedback is appreciated as it helps us improve our guest service. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hote... read more

Business response:

Thank you for the excellent review of Extended Stay America. We are delighted to know you loved your well-appointed room and that the service you received from Mohammad went a long way in making your stay a memorable one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Sonya, our gratitude for taking the time to review your stay with us. Nothing is more important than your satisfaction, so we are delighted you appreciated our courteous staff and refreshing accommodations. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at our hotel. We apologize that you were overcharged for your stay. We assure you that this was not deliberate, and we apologize for the inconvenience this caused you. If you are in doubt and would like to review your charges further, please reach out to us at our front desk as they will be happy to assist you. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management