Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Please accept our sincere apologies for the hou... read more

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the difficulties you faced due to the elevator not being operational during your visit. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next stay. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are glad you liked our convenient location and friendly staff. However, we are sorry for the disappointment you had with our property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, we will remind our staff to be more diligent going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely Hotel... read more

Business response:

Thank you for choosing Extended Stay America for your visit. We delighted that you mentioned our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are really sorry for the maintenance issues you encountered while you were here and regret your visit was not a pleasant one. We have taken note of your feedback and have shared it with the appropriate individuals to ensure it is not repeated again. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management 

Business response:

Casbelis, thank you for being our guest. We are glad to read had a pleasant visit and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room. Your feedback regarding the cleanliness of the bed will be shared with our housekeeping team so that they will be diligent in their work. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your comment as we plan our breakfast offerings. We... read more

Business response:

Thank you for the feedback. We are sorry for the disappointment you had with the gym equipment and regret the inconvenience it caused. Please know that our team is already working to make necessary repairs, as we are dedicated to avoid such problems moving forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management