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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Subpar The condition of the lobby and my room was subpar. The refrigerator didn't work. The front desk staff were unfriendly. They barely spoke back when spoken to. They acted as if the customers were bothering them. The walls were thin; I could hear my neighbors' tvs. Just ugh.
Business response:
Dear Charita, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host y... read more
Comfortable Beds were kinda small being double beds, and we're used to a king size, but it was very comfortable and a nicely sized room. Considering that it was needed for a place to sleep, I didn't even notice the shower could have been cleaned better, which was the only negative to the room. Front desk staff is friendly and helpful and made for a pleasant experience. Will be staying again next time I'm in town.
Business response:
Dear Jazzie, Thank you for sharing your experience at Extended Stay America. We're delighted to read that you enjoyed our comfortable rooms and appreciated our friendly and helpful staff. We understand the importance of a good night's sleep, and we appreciate your understanding regarding the bed size. Your feedback about the shower has also been noted, and we will work towards future enhancement. We look forward to hosting you again during your next visit to town. Your continued support means the world to us.Sincerely,Hotel ... read more
Bag atención
Business response:
Dear Franciso, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,730 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.