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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Serviceable The bed is horribly uncomfortable, there is no air circulation in the room. It was clean, serviceable. The parking lot was well lit. The promised (and paid for) breakfast never materialized.
Business response:
Dear Shelly, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
According to the information on your booking site this hotel has an indoor pool and offers complimentary breakfast. Upon arrival I was told there hasn't been a pool at this hotel in over 3 years. There was no breakfast provided and the room was nasty. Food behind the counter, bugs crawling on the beds. And no linen just awful
Business response:
Shadonaca, thank you for evaluating your stay with us. We regret your disappointment with the linen and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also for the miscommunication regarding the pool. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Moreover, ... read more
The hotel was pretty clean and located in a good area. Overall I enjoyed my stay.
Business response:
Dasia, thank you for reviewing your stay with us at Extended Stay America. We are glad to know you were pleased with the cleanliness of our hotel and that our prime location was ideal for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Good safe clean Hotel front desk rate are you friendly a lot of help great parking great hospitality I would recommend my friends and family stay
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,517 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.