Extended Stay America - Atlanta - Gwinnett Place

Business response:

Dear Guest, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you like your room and found it clean and comfortable. We met your expectations, and we are also glad that our location was convenient for your needs. We work hard to provide high service levels and will share your compliments about your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Managemen 

Business response:

Dear Ashley, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is invaluable as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite which need updating, and we are sorry the bed is uncomfortable. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management 

Business response:

Dear Gi-Yong, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time. Sincerely,Hotel Management