Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you so much for the perfect rating of your time at Extended Stay America. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the difficulties you encountered. Please know that the kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback has also been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Antonio, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Makeda, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry if you had my inconvenience. We hope to welcome you back so that we can provide you with an even better experience and earn your highest rating. Sincerely, Hotel Management