Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we also apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tracey, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you loved your well-appointed room and that the service provided by our excellent associates. It was a pleasure having you as our guest, and we look forward to hosting you and your family again soon. Sincerely, Hotel Management 

Business response:

Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are happy to see we were able to resolve the issue quickly, and the rest of your stay was enjoyable. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in near future. Sincerely, Hotel Management 

Business response:

Thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your comments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to read you had a comfortable stay. However, we regret any inconvenience you with due to smoke odor. We have asked our housekeeping team so deep clean in the hallway to remove the smell. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay. We are delighted to read you were impressed with your room and found us to be a good value. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. Thank you again for your comments, and we look forward to welcoming you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for your experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review. We're so pleased you enjoyed your stay at our Extended Stay America. We were delighted to read you were thoroughly spoiled by our team, as they work hard at delivering excellent service every day. We look forward to welcoming you back very soon. Sincerely, Hotel Management