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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couple problems, first assigned room four sets of key cards didn’t work even after the desk clerk went and tried with another key card. Moved to another room that had plumbing problems. Have stayed before with no problems. But I think this was my last time there.
Business response:
Tyrone, thank you for being our guest. We apologize for the difficulties you encountered in your initial and second room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will reconsider and give us a second chance the next time you are in the area. Sincerely, Hotel Management
The room smells as you enter it smells as if the mop was dirty that cleaned the floor
Business response:
Thank you for your review. We regret the odor you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Found the proffy be very clean and friend staff over all I would bring my family here again.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of your accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to seeing you and your family again soon. Sincerely, Hotel Management
Slow check in. Breakfast poor. Condition is in need of upgrades and cleaned
Business response:
John, we are sorry for the problems you encountered while you were here. We will be working with our front desk team to improve the check-in experience. We appreciate you sharing your observations, and they help us focus our efforts in the areas of our property that needs our attention. We will make a note of your comments as we plan any changes to our breakfast offerings. We hope you will stay with us on another occasion so we can provide you with a much more satisfying stay. Sincerely, Hotel Management
I was charged $10 more for my room because they didn't have the room that I had reserved. when I talk to the desk about it... They said they would refund $10 to my card... But it never happened. ☹️☹️
Business response:
Liisa, thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very disappointing Check in was great, service was great, bath tub was dirty, bed spread was stained, carpet wreaked of dog smells
Business response:
Thank you for reviewing your recent stay. Although you liked our friendly service, we are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,730 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.