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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel condition and location was great. Customer service was extremely poor and all items that were supposed to be included in the room were missing. Had to wait 3 hrs for towels and washcloths. Didn't get the dishes for our room until the next morning. Staffing issues really need to be addressed
Business response:
Your review recently caught my attention. I'm disappointed in hearing that you were not provided with accurate customer service at all during your stay. Our staff will be having a meeting about how to properly accommodate guests and communicate. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Need more parking There is only enough parking for about 30% of the rooms. Overflow parking was a quarter mile down and it was full. I had to park two hotels down. Hallway carpets were stained. The night stand had soda, still sticky on it. Basically, the entire place could use a deep cleaning.
No coffee creamer, no stale breakfast muffins There was really no breakfast parking was terrible and they wanted you to park at an additional Parking Lot close to their other Hotel we'll just maybe 4 football fields away
great until we pulled out the sofa bed room 120 Everything was nice until we pulled out the sofa bed and it didn't have any linen and the mattress had stains all on it.....terrible
Business response:
Thank you for sharing your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will work with our housekeeping staff to make sure we are properly stocking our rooms as well as reviewing our cleaning procedures. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Great value. Staff was very helpful and courteous. Feel like I got alot of bang for my buck.
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,684 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.