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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location It was good. Only thing I didn't like. The carpet was wet when I got in the room.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the carpet was wet. Still, we are happy to know that we were able to provide you with a great stay. Thank you for choosing Extended Stay America. We hope to see you again soon.
a little slow on respone time, but overall OK my stay this time was pretty good only because of the response time in changing me to another room when there was a problem with the shower in the first room. i spoke with one desk rep and she was going to get maintenance to fix the issue. hours later when i returned it was not fixed. so i went back to the desk and the new person at the desk moved us to another room a few rooms from where i was located to resolve the issue. the only issue was the time it took to resolve the issue... read more
Business response:
James - I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your shower was not working and it took longer than expected to be resolved. Still, we are happy to know that we were able to provide you an enjoyable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Good for one night My two children and I needed a one night stay while driving through the south. The hotel was okay for what we needed. The room was definitely spacious and clean, though there was not a plastic cup to use. There is really no breakfast, so this should not be incuded in the description of the hotel. It was only coffee, packaged muffins, and oatmeal. No milk or juice for the kids. The smell of smoke was obvious in the hallways.
Reservation not honored! When we arrived we were told that we did not have a reservation and that they were booked full for the night. We had reserved this hotel through hotels.com and had already paid with a confirmation number but the clerk said there was no record of it. We called hotels.com and an agent spoke to the clerk and "suddenly" there was an open room! The room had no towels, no sheets for the hidabed (we had 3 grandchildren with us) and a very small tv (32" was advertised) and the remote was missing. I overheard... read more
For the money, I can't fathom a better value. Friendly staff, clean room, near shopping/dining/entertainment, right off the highway. Their wifi set up is awful (two many things to click, data to enter, commercials to view), but everything else was top notch. :)
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear you had a pleasant stay. I am thrilled we were able to accommodate your needs with great customer service and a reasonable rate. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The hotel don't clean room or change towel and sheets daily.
A nightmare for my whole family. First of all when I arrive to the hotel Tracy was really rude she said that i didnt have any reservation there she sent me to other hotel. Second time she didnt want to verified or see my ID to verified if she was spelling my name correctly, she said I cant do nothing if you want to stay you need to pay again to stay at this hotel I had to call Expedía, they help me. Next day I ask her for some kitchen utensils, she took 3 hours I had to go to reception twice. She raised her voice to my son a... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our staff did not provide you with professional service upon check-in. To uphold our companyâs high standards, I have met with our front desk staff and reviewed our check-in process as well as reminded them of the importance of treating every guest with respect. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the fu... read more
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,442 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.