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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been better The fire alarm went off at 5 am which can happen but the staff was very inexperienced in how to handle it and gave no real explanation as we lost sleep and left with the alarms still going on and off.
Business response:
Dear Guest, We always want to provide a peaceful stay for each guest; therefore, we sincerely apologize for the early morning disruption due to the fire alarm. While safety is our top priority, we understand how frustrating it is to be woken up without clear communication, even more so for how it was handled. We appreciate you bringing this to our attention and regret the inconvenience caused. Please consider a return, as we would welcome the opportunity to give you the experience you deserve the next time you are in the are... read more
Told to wait outside for 50 minutes before checkin Tried calling multiple times 4 hours before I was going to be there cause I figured I would be nice enough to let them know I would be a after midnight Check-in. After phone ringing for 30 minutes and multiple recalls, I called Extended Stay reservations and asked them to call and then was put on hold for another 10 minutes before I hung up. I called again a hour or 2 after the first initial calls, and it sounded like someone answered but I couldn't hear them and they couldn... read more
Business response:
Dear Guest, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered on the phone and arrival at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we welcome the opportunity for you to stay with us again and receive a much warmer welcome and our outstanding hospitality.Sincerely,Hotel Management
Room 214, 3/28/25--2 luggage carts in the hotel. 1 with 1 flat tire, the other with 2 flat tires. Difficult to push a load of luggage with flat tires. An egg container in the fridge with 2 eggs. A carton of milk with 1 inch left in the bottom. An empty box of brownies and a used roll of aluminum foil in a drawer. Was the room even cleaned? TV didn't work. The front desk guy said we could get another room, but it would not be what we paid for, and he couldn't replace the TV because it was secured to the cabinet. It was not. B... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your recent stay. We understand your frustrations with the condition of the luggage carts, cleanliness, and room maintenance issues. This is certainly not the standard we aim to uphold, and we understand how frustrating these issues must have been. We take your feedback seriously and will share your concerns with the appropriate team, as we are committed to making the necessary improvements. Thank you for bringing these issues to our attention... read more
Extended stay is a disappointment no matter the State. Am done giving this company a chance. Never again
Business response:
Dear Onoriode,Thank you for sharing your experience. We regret that the presence of pests impacted your stay and limited your enjoyment of the room. We take these concerns very seriously and have initiated an investigation to address the issue promptly. Your feedback is essential in helping us uphold our commitment to cleanliness and comfort. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve our services.Sincerely,Hotel Management
Everything in this place was old, cigarettes burns all over the place. Leaks in the first room that we didn’t know where it was coming from. The toilet was stopped up and the second room that I had to move in the kitchen sink had a leak was leaking and also the first room that I had the kitchen area for the stove did not work. This place is horrible and I would like some of my money back. I would not advise no one to stay there but the front desk people are great.
Business response:
Dear Evelyn,We are truly sorry to hear about the issues you faced during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret that we fell short in this instance. Please know that we are addressing these concerns with our maintenance and housekeeping teams to prevent future occurrences. On a positive note, we appreciate your kind words about our front desk staff. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you... read more
I don’t like the Expedia customer service I’m calling to check about my refund. Nobody give me any answer when I’m going to receive my refund .
Business response:
Dear Jawad,We appreciate you taking the time to leave a review and regret your disappointment. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management
This property needs a lot of work. Seems to cater to transits. Upon arrival some man tried to "help" me with my bags and he did not work for the hotel. Ther wer no plates, glasses, silverware, pots, plans in the rooms? Felt unsafe with my child. Only shining star was the person who checked us in a petite woman with dark hair and glasses. I would never go back to this hotel or recommend it to anyone.
Business response:
Dear La Rhetta,We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We will address this with our staff. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospi... read more
I had to go buy cleaning products just to clean the shower and the toilet before me and my partner could use it the curtain fell in the middle of the night scaring me the ac didnt work the room was hot
Business response:
Dear Amanda, We are extremely sorry for the inconvenience you endured during your visit. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhance our accommodations. We hope you will revisit whenever you return to the city.Since... read more
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.