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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We paid and booked a room before we arrived and then when we arrived they said they were all sold out of the room type we booked and didnt offer any discount. Then we had fake fingernails in our room that were not ours!
Business response:
Dear Guest, we are so very sorry the room type you requested was not available at the time you checked in and for any frustrations this caused you. This was not the welcome we had hoped. We have also shared your observations with regards to the missed items in your guest suite with our housekeeping team and we are all dedicated to paying closer attention to detail moving forward. It is our hope you will give us a chance to regain your trust on a future trip to the area. Thank you for the welcomed review and safe travels. Sin... read more
This hotel was the worst I've ever been in. Front desk staff sucked. There was a piece of pizza in a drawer, no dishes which is weird because it is an Extended Stay, bathroom faucet only went in one direction which is warm, bathroom door wouldn't shut or had a lock, no ice machine in the whole hotel, fire alarm went off and we all had to evacuate but the hotel staff didn't address us or say anything as we're standing outside. I could go on but you get the point. This hotel is a joke. It should be bulldozed, rebuilt and new s... read more
Business response:
Thank you for taking the time to evaluate your stay. Our guests deserve a clean, well maintained, and comfortable suite while staying with us, and apologize for the maintenance and cleanliness issues in your suite.Your feedback will be shared with our appropriate team to ensure it is not repeated. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We are sorry you were unable to enjoy your stay, but do hope to have another o... read more
Nice pool NEVER open I booked this hotel based on the pool! Every time we went down to swim they were closing it for one reason or another! It made the trip bad because we couldn’t relax and enjoy ourselves!
Business response:
Tammy, thank you for choosing our hotel for your stay. We apologize that our pool was closed during your visit and regret the inconvenience this caused. We have shared your feedback with the team, as we are always striving for perfection, and your remarks will certainly assist us in moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I mean it’s a cheaper hotel, and you get what you pay for so don’t expect much. No coffee makers, below average breakfast. When we got to our room the floor was super dirty. Giant pizza crumbs on the floor, stickey counters, and found a dirty t shirt in my bed. They changed our room with no compensation. Do yourself a favor and stay literally anywhere else.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, H... read more
Honestly, there was absolutely nothing I liked about this hotel accept for that it was quiet. Other than this nothing about the hotel interested me. For example, there was tape everywhere like someone had had a party, there were holes in the extremely dirty carpet, I did not even want to touch the floor so I wore my shoes the entire time, for the cooler we did not have access to ice, this hotel is called extended stay and we only got one cup and one washcloth for five people and I doubt that one of each will last for however... read more
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to... read more
The first thing we noticed was the really bad smell throughout the hotel. Even in our room. It smelled like 100 year old carpet. And possibly MOLD. It was renovated and I wonder if they tried to cover it up. We liked the room size and features. But felt like it wasnt as clean as it appeared. We saw reviews about blood on the walls.
Business response:
Joe, we offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Roachs and Unhappy The room had cockroaches. It took 2 days of us constantly asking for extra pillows before we got them. Missing parts in the kitchen stuff. LocAtion was great for us because we were going to Atlanta Baseball.
Business response:
Richard, thank you for choosing our hotel while you were here for Atlanta Baseball. Although our location worked well for your traveling needs, we apologize for the inconvenience you had due to the roaches in your room and the poor service you received from our associates. We have asked our pest control provider to service your room immediately. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you wi... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.