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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk clerk was "dry", didnt smile, didnt tell us anything about the hotel rules that we were "totally" clueless about, our room wasnt cleaned, we could hear every step of creeking ceiling from above late night, we were not told tjere was nreakfast, when O questioned needing towels...fromt desk said thwy would be there by 2:30- 3PM but that didn't happen, when I told xleck I meeded towels...clerk told me that staff has to clean 75 rooms. If I would have been told how Extended Stay operated from the start...it qould have... read more
Business response:
Thank you for providing feedback about your stay at our hotel. We are disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Terrible experience. Look elsewhere. We checked in and went to our first room. I kid you not, there was a cockroach in the middle of the kitchen and my wife checked out the shower. It had little hairs in the bottom. I went down and requested another room. We got into our second room and noticed it was pretty warm. We had been driving for hours so we set our stuff down, turned the air on, and went and grabbed something to eat and a movie. Got back to the room and it was still around 80 degrees. The air conditioner didn’t work... read more
Business response:
Michael, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service a... read more
Checked in at 5pm, room was not clean. Staff said they would have it ready for me after I returned from the Braves game. When I returned, after midnight, the room was the same as I left it and then I had to wait for them to find one that had been cleaned.
Business response:
Thank you for the specific feedback about your stay. We are sorry your room was not cleaned on your arrival. We have taken note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. Please come back again and let us make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Staff rude and unprofessional. Room was very dirty and very musty. Check in was not ready at 3 as promised and i had to wait. No service at the front desk for over 2 1/2 hours to assist me with pillows since there was only 1 in the room. Hot Chocolate and stale granola. I have had more enjoyable multiple day stays at crack motels than i did for my 18 hour stay at this hotel. I will NEVER stay at anoyher extended stay as long as I am alive. Miserable experience.
Business response:
We sincerely apologize for the service issues you experienced during your stay. We have shared your comments with our team to ensure a better experience for future guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don’t do it Dirty room. Employees didn’t know what they were doing. Had one pillow for 2 people and they didn’t have anymore.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations in your room, so please accept our apologies for the issues you experienced. Please know your feedback will be shared with the concerned teams to be more diligent going ahead. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The hide a bed had clothes in it, a shirt and a jacket. Its mattress cover was ripped. Staff was unconcerned about us.
We waited at the front desk for over an hour. Nobody came. We finally gave up and checked into a nearby Days Inn.
Business response:
Thank you for choosing us. We are sorry for the long wait at the time of check-in. Our goal is to provide excellent service, so we regret we fell short. Please know your feedback has been shared with the team to improve our service going ahead. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Despite having a reservation there were no rooms available. I had to find different hotel
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.