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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a smell wasnt clean the front desk lady was real cool
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Not clean at all alrhough it appeared sheets were changed and fliir vacuumed and trash removed found used towels in drawers, smelled and felt dirty
Business response:
Thank you for sharing your experience about your recent stay. Our goal is to provide excellent service, so we regret we fell short. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
After paying for my room and it being confirmed i show up to check in to be told after computer crashes that actually there are no rooms. Lady at front desk refused to answer phones because she didnt know how to handle the situation
Business response:
Dear Guest, we appreciate you sharing your feedback with us. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
I didn’t like the fact that i was able to book this property, call to confirm my reservation was received all to drive 50miles to the location and be told that it was sold out. DESPITE being able to reserve the room. The front desk staff Kristina and her sidekick were completely unhelpful and nonchalant about my issue . They didn’t offer to assist me with finding another property nor did they apologize for the inconvenience. In fact, they told me nothing about why the mishap even occurred. Terrible customer service.
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and tru... read more
This was hands-down the worst hotel we have ever stayed in! Although the lobby area gave the appearance of a decent property, it was anything but good. The first room we were assigned was completely trashed with boxes and garbage all over the place. When I went back to request a different room, I was informed that it was the last room with two queens and a pull out couch. The only option we had left was to stay in two different rooms on two different floors. I had to stay in a room with two of my kids while the other three s... read more
Business response:
Dear Guest, we are so very sorry for the poor arrival experience and for the many frustrations after a long day of travel. We are truly sorry your suites were not in the spotless condition they should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do n... read more
It was a very fast and easy check in, I was also easily able to last minute upgrade my room which was nice. It’s good if you don’t mind it not being actually clean. Bath tub was dirty, chairs had questionable stains, windows don’t completely shut, LOTS of stink bugs. Which I thought was weird for a hotel but I asssume it’s from the windows that don’t completely shut. Good price for a place to rest but if you like cleanliness then this is not the best place to be.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The room furnishings were extremely outdated. The bathroom appeared not to be cleaned in many weeks. There were dust on the floors and behind furnishing everywhere. The floor looked as if it was washed with dirty water with streaks everywhere. The fridge was old and very loud. The Tub was appeared as if someone took a shower weeks ago and was never cleaned since. I would not stay at this facility again.
Business response:
Thank you for staying with us. We apologize for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Executive Housekeeper and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see that this was an isolated incid... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.