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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was dirty towels on my bathroom sink when checking into the room. There was no breakfast as advertised on coffee n a gornala bar. N oatmeal. This at 6 am. It was overpriced.. I feel I should get my money back
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered in your room at check-in and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Ho... read more
Hair in my tub. No remote. Key cards were trash. Need a smoking section at the hotel so you wont get locked out with broken key cards
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Do Not Stay Here This property was in shambles and I would not recommend staying here. On top of being filthy and having a terrible odor, the breakfast that was annotated was only granola bars and coffee.
Business response:
Tony, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
I like that it was right behind the restaurant that I wanted to eat at then head for home but the microwave and other things is way out dated,the breakfast that was offered with the stay was the worst(it was only coffe,tea and oatmeal with a muffin)I give it two thumbs down
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always ... read more
Check-in took 45 minutes because they didn't have the reservation from Expedia. Room is filthy and reeks of curry. Large red stain in the middle of the living room carpet, not sure what it is. Sticky spots on all surfaces. Worst hotel room I've ever seen.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The gentleman was very nice and extremely professional when we checked in. However the rooms were old the smelled and there were bugs around the sink and in the bathroom. Everything was very dingy looking. The complimentary breakfast consist of brealfast bar and coffee. No waree, juice cereal, fruit for the kids. The couch bed had no sheets or pillows and they didnt have any at front desk. Overall very disgusted with the stay would not reccoment and will not be back.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
When I arrived the front desk clerk was not there. I called the front desk while standing there hoping they come out. After 20 mins she arrived in her car saying she went to get something to eat!
Business response:
Thank you for sharing your review online. We sincerely apologize for the poor experience you had at the time of check-in. Your feedback for the service issue is shared with the front office team to be diligent going ahead. Please give us another opportunity to provide you with a better visit in the future. Sincerely, Hotel Management
Filthy riima
Business response:
Andrea, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you o... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.