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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Proceed With Caution The staff was great, however that building is terrible. So are the breakfast, kitchen supplies & linens.
Business response:
it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Marissa the rude front desk I would recommend this only if you did not have to deal with Marissa the front desk clerk. She was rude and stayed on a cell phone the entire time I was there. I was early for check in and she told me I would have to wait 30 minutes. Which was fine. I then asked may I see the pots and pans that come with the room so I can decided what I need to buy before I checked in. She told me I could NOT see the pots and and pans until 3. I was like seriously. My room was already fully paid. I was just waitin... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Bad Visit Check in clerk acted like I was bothering her by coming by. She did not show me (on Map) where my room was. She gave me wrong directions to park and get to my room. No luggage cart, no breakfast. etc.....
Business response:
John, we are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
2.5 star it is not as I expected also Rome was a normal nothing special on it and the price was a little high comparing with the same other hotels that's it
Business response:
Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
It was horrid! Not only was our first room dirty when we checked in... things that they list as amenities were NOT available. NO ICE MACHINE in the whole place? The breakfast promised was ridiculous. There were no coffee makers in the rooms. Everything was just incredibly cheap and awful!! Never again. First time using Hotels.com... probably not again.
Business response:
Loretta, please accept our apologies, as we never mean to disappoint our guests in any way. Being an extended stay, we certainly understand why you may have found our amenities a bit different from traditional hotels. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them. We are so sorry, we did not communicate our policies to you at check-in. Thank you so much for staying with us... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.