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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not around alot, had to wait 15 minutes for somebody to come to front desk. No hot water in our room, no blow dryers. Bed was ok but pillows are limited.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It is never our intention to disappoint you i... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
good location to stadium. that’s it. best part about hotel is convenience to suntrust field. other than that, not a great place. no linens for pull out sofa, missing iron, air condition wasn’t on when we arrived, got there at noon and couldn’t check in until 330. bathtub had hair in it. breakfast was granola bar. no service to room since no one on staff.
Business response:
Scott, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Worst customer service Horrible
Business response:
Muhammad, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Pull out in suite but not one sheet or pillow or blanket. Kitchen but no plates or cups or silverware
Business response:
Jody, thank you for sharing your experience at our hotel. We apologize for the difficulties you experienced due to our hotel policy and for not meeting some of your expectations. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. Please know, to ensure the cleanliness of kitchenw... read more
Our hotel was clean, but when I ask for sheets for the pull out bed the hotel staff told me I’d have to wait. I did wait and at 3:30 AM I still did not have sheets. I never did get any sheets. We had the exact number of people I had reserved for so we HaD to have the pull out bed, that’s why we chose extended stay for the space. The hotel staff was very rude about the sheet request, no sheets and no apologies.
Business response:
Dawn, thank you for taking the time to review your stay. Please accept our apologies for the inattentive service you received from our staff. Your feedback has been shared with our whole team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Terrible place to stay. Noisy, dirty, breakfast is tiny and often out of stock, service is basically non existent.... The list goes on. Just avoid
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
People running in the hall at 3am. Car doors slammed into mine. Handle ripped off the front door.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you back again soon. Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.