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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blah-save your mkney Larry was nice at check in. Hotel in a nice area. Room was dirty, bed was so uncomfortable. We were scared we would wake up to bed bugs. Beer and food still in our fridge. Coffee bar at breaksfast had no coffee, and left after waiting 25 minutes. Not worth even staying for a cheap night.
Business response:
Thank you for being our guest and for taking time to leave feedback. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Again, we apologize, and we hope you will give us another chance to make a better impression in the future. Hotel Management
Never again This was absolutely one of the worst hotels I've ever stayed in in my life. The person who checked us in told us at 1 in the morning that we could not check in until 1:30 a.m. with my family in the car because she said they were doing it computer and internet check. Then she hands us sheets and blankets for us to make up our own bed and a bag of towels that look like somebody's dirty laundry. I asked for a rollaway bed and without checking she just said there were no more. I'm sorry but I would not recommend this... read more
Business response:
Jeff, thanks for choosing us and for leaving a review. We apologize for issue with our staff. We take pride in delivering excellent service, and we hate knowing we fell short. We are grateful for the feedback so we can ensure this type of issue is not repeated. We would love another chance to show you the terrific hospitality you should have received on this visit. Sincerely, Hotel Management
WORST SERVICE EVER No one was there to check us in at check in time. waited almost 1 hour for someone to come to the front desk. they had one person working in this hotel. they were in charge of front desk AND housekeeping. the person said they were busy cleaning rooms....are you kidding me. No one to check people in on a saturday at check in time. almost missed the concert i drove there to see.
Business response:
Thank you for sharing this review. Please accept our sincere apologies for the issues you experienced at the time of check-in. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
When I went to check in the employees weren’t really all that respectful and weren’t dressed neatly. They also said they didn’t have the room I had reserved (THEEE MONTHS IN ADVANCE.) They said thwy had been overbooked (even though I had made my reservation three months in advance. Then, they took like, 25 minutes to resolve the problem, and another 30 minutes to “clean” the room. Due to all this I was super late to my event. When we went in it seemed clean, but we found a dead roach and another one that was alive in the roo... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Unsatisfactory checkin service Check in was obsurd. Having had worked in hotels in the past I had to tell the desk agent what to do to get my reservation. I had been up for over 24hrs traveling and all I wanted was a room
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
I book for three people ther was no arrangement for third person the sofa bad for third person the mattres was nasty with blood mark and no spred sheet or no blanket I ask front desk lady for stuff she gave me one nasty spred sheet this hotel had a maravana smell all over this was my worst hotel experience in my entire life
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Didn't feel comfortable staying there. We did not end up canceling there. Sofa bed was horrible and only a twin. I was not making my kids sleep on the floor. Did not feel safe
Business response:
thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Not suggested My room was smelling something. When I entered the room the AC was off and room was warm. The floor was not clean (you could see your footprint when walking around). Bed was just OK nothing more than that and there was a hole in my blanket. There is no coffee machine and utensils in the room and you have to get them from the front desk. I was not planning to cook and didn't so, thus don't know the details if there is an extra charge for that or no. Breakfast is just a joke. All you get is oatmeal, granola bars,... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not really my cup of tea! Didn’t really enjoy my stay,didn’t have my reservation even though I booked it 3 weeks in advance.room was still dirty with some peoples socks,glass empty bottles and soda cans.room keys were not working.Toilet wasn’t working probably and when I asked for assistance never received any help.but when I spoke to someone at the front desk they were very nice trying to assistance me.didnt like that there was no hot breakfas.
Business response:
Janeen, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.