This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I woke up with bug bites all over my chest. Dirty. Front desk was unhelpful and unwelcoming. Location is amazing though.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Do not recommend Unclean, horrible customer service. Several things in room were broken. Shady tenants lurking day and night.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Trash everywhere During our 2 day stay not once was the outside picked up nor were the hall ways. Cups and fast food bags all over the parking lots and over flowing trash cans. Asked for toilet paper and fresh sheets soap and shampoo recieved nothing but an attitude from the staff.will never step foot into any of these hotels again!
Business response:
Dustin, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Near Marriott The best aspect of this dump is - it is in view of a Marriott.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Do not stay here I got there late at night and I was not booked somebody dropped the ball I had to beg them for their last room which was supposed to be there classy room and it had no toilet paper the toilet paper holder was broken and noise upstairs was so bad I couldn't sleep
Business response:
Gray, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Staff not on the same page Waited 30 mins at the lobby for my room keys while the front desk lady was fast asleep. Understanding how night shift could be....No! She woke up with attitude like I one her up from this dream that's about to change her life. Spend another 30 mins arguing that I have paid before I could get my key.
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Disappointed Trash was everywhere under the beds. No wash clothes. Hair was still attached to clean wash clothes. I was very disgusted by that. And my toilet leaked.
Business response:
Elisabeth, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Half of our lights didn't work. The staff was rude. And the stove and the dishwasher in the room was broke when we told staff they didn't care at all. No upkeep here
Business response:
Donovon, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Bad Service Got to suite and there were on pillows on any to the beds, no extra bedding for pull out bed and the remote for the TV had the back missing so you had to hold the batteries in and try the use it at the same time. Went to desk to ask for pillows and bedding, was told to come back in 15 - 20 min. so they could find some. When I went back was given 4 so called pillows for 3 beds (I've gotten rid of pillows in better condition that were given) and told that was all there were. Never will use them again.
Business response:
Cherie, we apologize for the difficulties you had during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We value your feedback and will use it to ensure we are more consistent with our service levels. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.