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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast was provided despite commitment No breakfast was provided despite commitment No kitchen utensils provided despite commitment Rude staff Very bad choice Hallway was smelly
Business response:
It was so disappointing to read your review and find out your stay with us was not satisfactory. We truly wish we could have had the opportunity to address your concerns while you were still here as there is nothing more important to us than making sure you have a comfortable and relaxing stay. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Eric, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Why reserve ahead? call instead to make sure!!! Booked the hotel, when got there they had switched the dates on the computer, she was able go get me a room after 10 min.. They gave me a room that had been smoked in, when I had ordered non smoking... then when I requested a switch they gave me a smaller room, paid more than $100 for the room .. smaller room was $86 they didnt offer any partial refund, we slept very uncomfortable... there were dead bugs in the bathroom. At least they gave us a room that night but when you book... read more
Business response:
Elizabeth, we apologize that we failed to accommodate you with the room of your choice and regret the cleanliness issues you encountered with your rooms. We have shared your feedback with the concerned teams and will use it as a training tool to improve our performance moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Hotel stay 12/23/17 First room we were assigned keys did not work, got new keys entered room and room smelled of smoke and mildew, did not appear that room had been cleaned, no pillows were on bed. FYI hotel is smoke free facility. I reported my findings, Anita was very nice and tried to find pillows and febreeze for me, but she could not find any pillows and she appeared to be the only one there. She switched our room and the next room smelled 100% better and there were pillows, but they had not emptied the trash and in the... read more
Business response:
Shari, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
The staff was unwilling to accommodate so i went to another hotel!!!
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Not clean or updated Expedia advertises this hotel as newly renovated and while the room does look like it was redecorated recently, nothing else was renovated. The mattress was lumpy, and the pull out mattress was so old and disgusting that we did not even want to use it. When we arrived it didn’t have any sheets and when we requested some the lady at the front desk handed them to us all balled up, which made us feel like they were not clean. The sheets on the king sized bed where also disgusting, with blood and urine stain... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Wouldn’t even bring me towels I checked into this hotel after a red eye from Chicago followed by business meetings. Upon entering the room I wasn’t impressed - the kitchen had splatters and the room smelled of bleach cleaner but I was tired and wanted to just shower and sleep. Then I noticed there was only one set of towels. I knew I needed at least 2 so o called the front desk and requested a second set. The young lady told me I could come get them or wait for her to finish up with another customer and bring them up. Nevert... read more
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Forced to move from the room at 9pm because staff decided not to leave me in upgraded room.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.