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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke and there were questionable people hanging around the lobby
Business response:
Dear Guest, We sincerely apologize for the smoke smell in your room and for the discomfort caused by individuals you noticed in the lobby. This is not the environment we aim to provide, and your feedback has been shared with our housekeeping and security teams. We are committed to maintaining a clean, safe, and welcoming atmosphere for all our guests. Thank you for bringing this to our notice, and we hope to offer you a much better experience in the future. Sincerely Hotel Management
It’s is mostly used by people for extended stays and it was not up to date (feels dull). Also could smell smoking.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations and that you noticed areas in need of improvement. We understand your concerns about the overall appearance and the smell of smoke, and we are actively working to enhance our maintenance and cleaning standards. Our goal is to provide a modern, comfortable, and smoke-free environment for all guests, especially those staying long term. We truly value your comments, as they guide our efforts to improve. We hope to welcome you back to a better expe... read more
Worst hotel experience of my life. Will never step foot in another Extended Stay in my life again. Terrible staff & stay. Uncleanly, uncomfortable and no accommodations.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. It is never our intention for a guest to leave feeling dissatisfied, and we regret that we fell short of your expectations in cleanliness, comfort, and service. Your comments have been shared with our management team. We truly value your input and hope you might consider giving us another opportunity to provide a better experience. Sincerely, Hotel Management
Appliances very extremely old rust
Business response:
Dear Manuel, We sincerely apologize for the condition of the appliances you encountered during your stay. Your comments have been shared with our maintenance and management teams, and we are actively reviewing and upgrading our facilities to ensure all appliances meet the standards our guests expect. Guest comfort and satisfaction are our top priorities, and we appreciate your input as it helps us improve. We hope to provide a much better experience on your next visit. Thank you again for bringing this to our attention, and ... read more
They put me in a dirty room with an unmade bed, and then after that, put me in a room with absolutely no garbage can at all, not to mention the inconvenience of the cart and the car distance to the door and the hill that it rolled down. It was so much work. I just couldn’t even get up in time for breakfast.
Business response:
Dear Heather, We sincerely apologize for the inconvenience you faced with your initial room and the absence of a garbage can, as well as the challenges with the cart and parking location. This is not the standard of service we strive to provide, and your feedback will be addressed immediately with our housekeeping and front desk teams to prevent recurrence. We truly value your input as it helps us improve our guest experience. We hope to have the chance to make your next stay seamless and enjoyable. Sincerely, Hotel Manageme... read more
change breakfast
Business response:
Dear Marcela, Thank you for being our guest. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management
When I got here, my room had no blankets cigarettes on the counters throw up in the toilet used for a soap with a long string of hair coiled around it I ordered a deluxe King studio with a pullout sofa and when I got here, the front desk person told me that unfortunately they had overbooked my stay and that he needed to upgrade me for free and then put me in a double queen room, and I tried to explain to him that I had paid for a king suite Deluxe room, and he still insisted that it wasn’t an upgrade and made me pay an extra... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,265 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.