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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t able to check in properly and once I checked in I got locked out of my room
Business response:
Thank you for your feedback, Sean. We regret the inconvenience you experienced during check-in and the issue with room access. This is not the experience we aim to provide, and your concerns have been shared with the appropriate teams for immediate review. We appreciate you bringing this to our attention and hope for the opportunity to offer a smoother and more comfortable stay in the future.Sincerely,Hotel Management
I tried 3 different rooms and the first 2 were definitely no going to fly. The amount of rust on the appliances and the tubs was startling. The fridge didn’t work in the first room. There was so much dust in the second room. When I finally settled into the 3rd room the tv didn’t work and a stink bug popped out to say hi. If I didn’t have my dog with me I would’ve been scared to sleep. There were people slamming doors, no matter the time of day or night. There was no breakfast as advertised. The staff were lovely though. Unle... read more
Business response:
Dear Shante, Thank you for choosing us. It is nice to know you had a satisfactory stay and found our staff friendly. However, we are sorry for the inconvenience caused in the room. We will share these notes with our housekeeping and maintenance team to ensure we check this and fix it. Additionally, we regret that you were not satisfied with the breakfast. We appreciate you bringing this to our attention. We will address this with the concerned team and hope to have the opportunity to provide you with a better experience in t... read more
The front desk service was great. The room was filthy. It smelled of mold. The floor was unswept. There was some brown/red dried stain near the toilet. Carpet was filthy. Dried gum and stains. The tub had standing water in it. The hall smelled strongly of cigarettes. One room had a dog barking loudly as we arrived. I requested my money back and they cancelled my reservation and gave me my money back. They were courteous and professional
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your visit, as this does not meet the standards we strive to uphold. We are addressing your concerns with our housekeeping team to ensure that these issues are resolved promptly. On the positive side, we appreciate your understanding and are glad that our front desk team was able to assist courteously and professionally. Once again, we are sorry for the inconvenience you experienced, and we hope to have t... read more
Standard low cost long term stay
Business response:
Dear Lee,Thank you for sharing your feedback with us. We strive to provide a reliable and affordable option for long-term guests. While we may not have met all of your expectations, we are glad that our accommodations suited your needs. Your feedback is important to us, and we’re always looking for ways to improve and ensure a more comfortable stay. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Never anybody behind desk can take 20 minutes to get someone to check in
Business response:
Dear Jay,We sincerely apologize for the delays you experienced during check-in. We understand how important timely service is for our guests. Your feedback is invaluable, and we are committed to addressing this with our team, ensuring that future guests have a smoother and more efficient check-in experience. Thank you for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,265 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.