This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am 54 years old and seasoned traveller, this is the worst hotel I have ever stayed in, period! Expedia should remove it. People sleeping in cars in the parking lot, rusty appliances, stick floor, the rudest staff I have ever encountered and took forever to check in. No water as of 10am
Business response:
Dear Aaron, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Terrible service, old smelly rooms, breakfast was a joke, stuck up toilet and no help from front desk, not even providing a plunger.
Business response:
Dear Aurelien, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Complete dump. I had to sleep in the car due to cigarette smoke wafting through our AC unit (this is allegedly a completely non-smoking hotel). Sketchy clientele and filthy room. I've been to Extended Stays in the past, so obviously not expecting anything glamorous, but this one is a wreck. Furthermore, I have spent hours with Expedia Support, notified multiple employees at the front desk as well, and still have not received any refund, even for the 2nd night we of course did NOT stay.
Business response:
Dear Kelsey, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the s... read more
Looked great on the outside, not so great on the inside. Mold was growing on the bathroom, the entrances smelled like a combination of pot and pee. It looked like the room had been flooded at one point. Asked for a hairdryer, they could never ‘find’ one. The staff were friendly enough, and the room was quiet. Good for people staying long-term on a limited budget, but might be a little less than what business or holiday travelers expect.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the other side, we are glad you found our staff friendly and room quiet. We hope you will revisit us next time you're in the area so we can demonstrate our commitment to exceptional ho... read more
Paid through expedia got here and they said they are booked
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Sinc... read more
Worst stay ever The stay was terrible. The first room we checked in the beds weren’t even made, the second room we checked into the beds were made but there were roaches in the bathroom annd shower! I opened a mini fridge and roaches literally fell out the refrigerator. I had to sleep in my clothes with all of my bags, clothes and fear of roaches getting into my belongings the shower was dirty and everything was overall dirty. The worst place I’ve ever stayed using Hotels.com. Budgetel should be ashamed ! I demand a full ref... read more
Business response:
Dear Guest, We are sorry about the issues you experienced during your recent stay with us. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and this issue will be looked into thoroughly. We value your business and hope to regain your trust in the future. Sincerely, Hotel Management
The fire alarm went off for over 4 hours starting at 4am—no fire their system just wasn’t up to code and nobody on shift at the hotel knew how to shut it off. The whole place was run down and dirty. Bathroom door had a hole in the bottom they tried to cover up with clear packing tape. Just a crappy hotel and didn’t even offer a refund for the disturbance and have been nothing but rude. Stay at the best western ballpark hotel, super nice workers and very clean place
Business response:
Dear Guest, Thank you for reviewing our hotel. We sincerely apologize for the disruption caused by the prolonged fire alarm and the unsatisfactory condition of your room. We recognize that we did not meet your expectations in several key areas during your stay. Although safety remains our top priority, the issues related to the alarm and our team’s delayed response were unacceptable. We will address these concerns with our team. Additionally, we are reviewing our maintenance standards to enhance room conditions moving forwar... read more
They get such a good review on TV commercials that I was looking forward to staying here. Not for long! The facility was unclean, staff unfriendly, no ice machine (only 2 dirty ice cube trays in freezer), lack of parking. The clientele was awful. People allowed to literally run the halls, day & night. Loud fights, both in halls & rooms. Heard the f-word hundreds of times.
Business response:
Dear Brenda, We are truly sorry for the inconvenience you encountered, including the cleanliness issues and other aspects that led to a disappointing stay. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations and providing a premium experience.We take these matters seriously and are committed to addressing them with the ... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,265 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.