Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Business response:

Dear Henry,We’re truly sorry that your stay did not meet your expectations. Guest comfort and satisfaction are very important to us, and we regret that this was not reflected during your visit. Your feedback will be shared with the appropriate teams as we work to improve our services. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit. Sincerely,Hotel Management 

Business response:

Dear Jasmyne,We sincerely apologize for the cleanliness issues you encountered and regret falling short of your expectations. We understand how vital it is to have a pleasant and comfortable environment for our guests. Rest assured that we take your comments seriously and will address them with our housekeeping to ensure our property is thoroughly cleaned and inspected. Your comfort and satisfaction are important to us. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again f... read more

Business response:

Dear Jefrey, Thank you for sharing your remarks. Our main motto is to serve our guests with a clean and comfortable atmosphere. Please accept our apologies for not making it this time. Also, we have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the gu... read more

Business response:

Dear Javier, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had issues and that you were uncomfortable. Your remarks will be discussed and shared with the team so that we can take action. Our front desk is always available to help you. We are very grateful for your patience. ... read more

Business response:

Dear Chrisitan, Thank you for being our guest. We apologize for the inconvenience you encountered with your reservation. It is disappointing that you felt our rooms did not fit more of your specifications and needs on this particular visit and that you had issues with the cleanliness of the room. Although, we can assure you our rooms meet all the standards we expect of us but, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on ... read more

Business response:

Dear ONUR, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management